Officers & Directors


Susan Atkins


Susan Atkins is an Assistant Vice President for Golden Bear Insurance Company. She has been in the insurance industry for 20+ years. Susan is the senior Commercial Property underwriter in the home office and often represents Golden Bear at conferences and conventions.  She plays an integral role in the operation of the Commercial Property Department.  In addition, she is a committee member of the Admitted Market Liaison Committee & Stamping Committee for the Surplus Line Association of California. In her spare time she plays ukulele & sings with the Stockton Portsmen, a barbershop chorus.

Past President

Caron Paixao


Caron Paixao is a Regional Claims Manager for Federated Mutual Insurance Company. She has been in the insurance industry for 30 years. She leads a local team of claims professionals handling Construction Defect claims nationwide. She also leads a team of experienced claims professionals located in Phoenix Arizona handling traditional property and casualty claims in the states of Washington, Oregon, Alaska, and Arizona. She serves on a cross functional management team, working with the Regional Marketing Manager and Regional Underwriting Manager to build business prospects in the Mountain West Region. In her spare time, she enjoys spending time with her family.

Education Director

Lisa Blumm


Lisa Blumm is a Senior Claims Resolution Specialist III for Liberty Mutual Insurance.  She is a  graduate of Western Illinois University.  She began her career in 1986 in the claims department and has held various positions in claims handling and management. She enjoys the technical analysis and negotiations necessary in her current position.  She obtained her CPCU designation in 2009.  In her free time she enjoys traveling and attending sporting events with her husband Steve and their daughters Megan, Stephanie, and son-in-law Casey. 

Interest Group Liaison

Jeffery L. Thomas


Jeff Thomas is a Regional Implementation Manager in Allstate Insurance’s California Regional Office. With over 30 years of experience, he has worked in several business units including Underwriting, Sales, Corporate Relations, Claims, Operations and Product Management. Jeff currently leads a team of consultants whose primary function is to lead the delivery efforts of all regional and enterprise initiatives to drive profitable growth.  Jeff received his undergraduate degree in Psychology from the University of California, Santa Cruz. He received his CPCU designation in 2012. In his spare time, Jeff enjoys backpacking in the great outdoors.


Melissa Wheeler


Melissa Wheeler is an Underwriting Supervisor for the California Private Passenger Auto division at Mercury Insurance Group in Folsom.  She was hired at Mercury in 2004, shortly before graduating from UC Davis with a degree in Psychology.  She obtained her CPCU designation in December 2017.  In her spare time, Melissa enjoys watching movies, reading, and attending concerts, as well as spending time with her friends and family.

Candidate Recruitment & Development and New Designee Director

Joseph Hersko


Joseph Hersko is a Senior Risk Analyst for Broadspire, a Crawford Company. He has been in the insurance industry for over 30 years. Joseph oversees large dollar and litigated liability claims for a client with multi-state exposures. He has also managed Broadspire’s Sacramento Service Center and has handled a number of adjusting, account management and sales positions throughout his career. Joseph obtained his CPCU designation in 2016. He enjoys spending time with his family and friends and in his spare time, he is an indoor cycling instructor for a local health club. 

Webmaster and Marketing/Communications Director

Pam Rose


Pam Rose is currently the Senior Underwriting Manager at Mercury Insurance Group in Folsom.   She has been in the insurance industry with Mercury for 38 years.  She has worked in both the Personal Lines Underwriting and Marketing Departments.  She currently manages two personal lines auto underwriting departments.  Pam received her CPCU designation in 1997.  In her spare time, Pam and her husband love to spend time with their children and grandchildren, enjoy the outdoors and dabble in photography.

Member at Large

Shari Peek


Shari Peek is a Claims Representative for Federated Mutual Insurance Company.  She has been in the insurance industry for over 15 years.  She has worked both in Commercial Lines Claims and Marketing.  She currently handles Commercial Automobile Claims for multiple States.  In her spare time she likes to travel with her family.

Member at Large

Kayda Muckey


Kayda Muckey is an Agency Account Manager for Kemper Personal Insurance. Originally she wanted to be a meteorologist and graduated from UC Davis in 2001 with a degree in Atmospheric Science. She earned her MBA in Finance in 2004 from Sacramento State and went on to become a Personal Lines Underwriter for Allied Insurance in June of that year. She later joined Kemper in 2005 as an Underwriter and has held many roles including Marketing Specialist. She earned her CPCU designation in 2018. In her free time she enjoys traveling, skiing, biking with her family and walking her dog Treacle from the Turks and Caicos.  

Member at Large

Denise Brown


Denise Brown is Vice President & Executive Claims Consultant for InterWest Insurance Services, LLC.  Working for InterWest for the past 30 years, she has held a variety of claim-focused positions that have given her the opportunity to develop technical expertise in handling the majority of claim-related situations that InterWest clients experience.  In her current position, Denise is responsible for the oversight of claims in all lines of insurance for InterWest’s largest clients. 

Member at Large

Sarah Harrison


Sarah Harrison is an Assistant Vice President at EXL Risk Control. She began her career as a Real Estate home inspector while completing a Bachelor’s in Construction Management at CSUS. She spent several years working for a local home builder in the Architecture department before turning to Insurance Inspections. She has been a Regional Manager supervising the completion of insurance inspection surveys for a wide variety of coverages and carriers for the last 8 years. In her spare time, Sarah enjoys reading and family activities.